At Tylney Hall Hotel & Gardens, recognising and rewarding the hard work and excellent contribution of our staff is key to ensuring an exemplary guest experience for everyone visiting the hotel. As part of this recognition, we have announced the winner of the Employee of Year for 2017: Deputy Maintenance Manager Terry Kingston.
Terry has been at the hotel for nearly two years and was nominated for the award after receiving three GEM (Going the Extra Mile) internal awards throughout the year for going above and beyond what’s required of his role. Some of the comments in Terry’s nomination included that he was always friendly and smiling, has a positive attitude and helps other departments. Nothing is too much trouble for Terry and he does things to help others even if it is not on his agenda for the day. One of Terry’s key attributes is that he notices things and tries to resolve them before they become a problem.
The award was presented to Terry at a ceremony in front of the whole Tylney Hall team, where he received a huge round of applause from his colleagues as well as a bottle of Champagne and a two-night stay at any hotel within the Elite Hotels group.
General manager of Tylney Hall Sam Aziz said: “Terry is conscientious, helpful, reliable and most notably has a really positive attitude. Nothing is too much trouble for Terry and he has supported the team while they were recruiting a new maintenance manager, ensuring the high level of service was provided at all times. I am delighted to award him the title of employee of the year for 2017.”